“Your Financial Protection. When you buy an ATOL protected flight or flight inclusive package
from us you will receive an ATOL Certificate. This lists what is financially protected, where you
can get information on what this means for you and who to contact if things go wrong.”
Where an ATOL holder produces a receipt for money paid by a consumer the ATOL holder
must identify which part of that money is protected by ATOL and which, if any, is not.

We, or the suppliers identified on your ATOL Certificate, will provide you with the services

listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor
the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide
you with the services you have bought or a suitable alternative (at no extra cost to you). You
agree to accept that in those circumstances the alternative ATOL holder will perform those
obligations and you agree to pay any money outstanding to be paid by you under your contract
to that alternative ATOL holder. However, you also agree that in some cases it will not be
possible to appoint an alternative ATOL holder, in which case you will be entitled to make a
claim under the ATOL scheme (or your credit card issuer where applicable).